At GA Solicitors we pride ourselves on the level of service we provide our clients. We understand that it is as much our role to keep you informed as it is to carry out your legal requirements to a professional and high standard. Our pledge is to lessen the stress on our clients, not add to it. With this in mind we have developed a customer charter which outlines our commitment to you.
You will be provided with a named contact from the outset-we are a friendly organisation, not a faceless one. You will never be surprised by a bill - we will keep you informed about costs every step of the way. You will be kept up-to-date on all developments, and if there is no change for whatever reason, we will tell you that too. We'll keep it simple- all letters and communications will be in plain language with an explanation of any legal jargon that can't be avoided.
Every person who calls or visits GA Solicitors' office will be greeted courteously and with a smile. We welcome feedback and are always keen to hear ideas about how we can best meet the needs of our clients.
You will be provided with a named contact from the outset-we are a friendly organisation, not a faceless one. You will never be surprised by a bill - we will keep you informed about costs every step of the way. You will be kept up-to-date on all developments, and if there is no change for whatever reason, we will tell you that too. We'll keep it simple- all letters and communications will be in plain language with an explanation of any legal jargon that can't be avoided.
Every person who calls or visits GA Solicitors' office will be greeted courteously and with a smile. We welcome feedback and are always keen to hear ideas about how we can best meet the needs of our clients.
Services
GA Solicitors has been established in Plymouth for more than 200 years, highlighting it as a leading, multisector law firm within the city and region.
Recognised nationally for its innovative approach and quality of service, the firm is Lexcel accredited and ranked in Chambers & Partners UK, both firm-wide and for specific departments and individuals.
As a firm, GA is fully committed to its staff; be this through training, personal development, staff benefits or a personal approach to working hours and job roles.
Recognised nationally for its innovative approach and quality of service, the firm is Lexcel accredited and ranked in Chambers & Partners UK, both firm-wide and for specific departments and individuals.
As a firm, GA is fully committed to its staff; be this through training, personal development, staff benefits or a personal approach to working hours and job roles.
Each year members of the firm vote to determine which charity will be selected as our charity of the year.
The Keep Me Close Appeal has been voted as our charity of the year for 2019/20 and 2020/21.
Keep Me Close is a fundraising appeal under the umbrella of Plymouth Hospitals Charity reg no.
1048679.
Funds that are raised for Keep Me Close are used to support the provision and development of parental accommodation for those parents of babies who are being cared for on the Neonatal Intensive Care Unit.
The Keep Me Close Appeal has been voted as our charity of the year for 2019/20 and 2020/21.
Keep Me Close is a fundraising appeal under the umbrella of Plymouth Hospitals Charity reg no.
1048679.
Funds that are raised for Keep Me Close are used to support the provision and development of parental accommodation for those parents of babies who are being cared for on the Neonatal Intensive Care Unit.
GA Solicitors is proud to be a supporter of the armed forces and has made a voluntary pledge to demonstrate its commitment through the armed forces covenant.
Agreed with the Ministry of Defence, the Armed Forces Corporate Covenant promises that the firm will offer the highest levels of service and support to members of the armed forces, with an understanding of their particular needs and requirements.
As part of the pledge, additional support will also be provided to staff members who choose to join the reserves and consideration, where appropriate, given to the employment of veterans and service spouses.
Agreed with the Ministry of Defence, the Armed Forces Corporate Covenant promises that the firm will offer the highest levels of service and support to members of the armed forces, with an understanding of their particular needs and requirements.
As part of the pledge, additional support will also be provided to staff members who choose to join the reserves and consideration, where appropriate, given to the employment of veterans and service spouses.
You can be assured that we will be open and honest about our charges.
We promise you will never be surprised by a bill and that our charges will be made clear before any work commences.
Our fee structure falls into four categories: fixed fees, hourly rate, no win, no fee and legal aid.
We will discuss with you which is available and appropriate for your case.
Providing a fixed fee service means that you can be sure exactly what your matter will cost.
We will agree with you in advance exactly what aspects of the work we will undertake and, if applicable, the work we will not undertake.
We promise you will never be surprised by a bill and that our charges will be made clear before any work commences.
Our fee structure falls into four categories: fixed fees, hourly rate, no win, no fee and legal aid.
We will discuss with you which is available and appropriate for your case.
Providing a fixed fee service means that you can be sure exactly what your matter will cost.
We will agree with you in advance exactly what aspects of the work we will undertake and, if applicable, the work we will not undertake.
As a modern and well-equipped law firm we can take payment in a number of ways, and at your convenience.
We are happy to receive payments by internet or telephone banking.
Please use the bank account details and reference number detailed on your invoice when making a payment.
Debit card payments can be taken by calling the direct dial number provided to you by your lawyer.
If you don't have the number to hand, you can call the main switchboard on 01752 203500 and ask for your lawyer by name.
Cheques should be made payable to GA Solicitors and your reference number, as per your invoice, should be written on the reverse.
We are happy to receive payments by internet or telephone banking.
Please use the bank account details and reference number detailed on your invoice when making a payment.
Debit card payments can be taken by calling the direct dial number provided to you by your lawyer.
If you don't have the number to hand, you can call the main switchboard on 01752 203500 and ask for your lawyer by name.
Cheques should be made payable to GA Solicitors and your reference number, as per your invoice, should be written on the reverse.
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